Max Adler - Webdesigner und Online-Marketer aus Salzhemmendorf / Hameln


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2.2 Objectives - Online Marketing Tools

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2.2 Objectives

Internet has made work for marketers more complex. E-Commerce, Customer Relationship Management, Cross Marketing or Community Building is nowadays obligatory for companies. Online marketing is about all measures which concern the internet, commercial and non-commercial online services (Herrmann and Sulzmaier, 2001, p.15).

The modern society needs objectives which are measurable with data, facts and graphs. It is difficult to assess results without facts. Marketing objectives can be differentiated by various aspects. For example it can be differentiated by quantitative and qualitative objectives, short-, medium- and long-term objectives, psychological and economical objectives as well as monetary and non-monetary objectives (Weis, 2004, p.28; Bruhn, 2001, p.26).

Figure 1: Marketing objectives

Max Adler Salzhemmendorf Webdesign

Marketing objectives

quantitative

qualitative

 

psychological

economical

turnover

degree of fame

 

image

sales

benefit

image

 

degree of fame

turnover

growth

corporate identity

 

customer satisfaction

variable gross margin

market share

trust

 

customer loyalty

benefit

costs

quality

 

preferences

ROI

market leader

reliability

   

market share

Source: Weis, 2004, p28; Bruhn, 2001, p.26)

All of these objectives have to be specific, measurable, achievable, relevant and timetabled (SMART). This means that a company has to complete on the one hand its own marketing objectives like the image and benefits and on the other hand it has to satisfy the needs of the customers (Doran, 1981).


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