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2.2 Objectives
Internet has made work for marketers more complex. E-Commerce, Customer Relationship Management, Cross Marketing or Community Building is nowadays obligatory for companies. Online marketing is about all measures which concern the internet, commercial and non-commercial online services (Herrmann and Sulzmaier, 2001, p.15).
The modern society needs objectives which are measurable with data, facts and graphs. It is difficult to assess results without facts. Marketing objectives can be differentiated by various aspects. For example it can be differentiated by quantitative and qualitative objectives, short-, medium- and long-term objectives, psychological and economical objectives as well as monetary and non-monetary objectives (Weis, 2004, p.28; Bruhn, 2001, p.26).
Figure 1: Marketing objectives
Marketing objectives |
||||
quantitative |
qualitative |
psychological |
economical |
|
turnover |
degree of fame |
image |
sales |
|
benefit |
image |
degree of fame |
turnover |
|
growth |
corporate identity |
customer satisfaction |
variable gross margin |
|
market share |
trust |
customer loyalty |
benefit |
|
costs |
quality |
preferences |
ROI |
|
market leader |
reliability |
market share |
||
Source: Weis, 2004, p28; Bruhn, 2001, p.26)
All of these objectives have to be specific, measurable, achievable, relevant and timetabled (SMART). This means that a company has to complete on the one hand its own marketing objectives like the image and benefits and on the other hand it has to satisfy the needs of the customers (Doran, 1981).