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4.5.2 Web Controlling - Key figures - Online Marketing Tools

Fachartikel > Online Marketing tools > 4. Online Marketing Tools

 

4.5.2 Key figures

The following two figures contain the most important key figures of web controlling. These are separated in SEO and SEM. With the aid of these it is possible to organise information and put it into a target/actual comparison.

The success of SEO is often measured in ranks and clicks. The other information is needed to measure the behaviour in order to continue optimising the web site.

Figure 13: SEO key figures

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Key figure

Definition

Hits

Number of accessed elements within a web site

Page impressions

Number of accessed pages within one session

Visits

Number of accessed pages of one user within one session

Stickiness

Time a user spends on one session

Visitors

Amount of web site visitors

Unique visitors

Amount of unique visitors

Registered users

Users which are identified by putting their data in a form

Rank

Position of the web site in the organic listing of a SERP

Clicks

Amount of clicks in the organic listing on a web site

Source: Wannenwetsch and Nicolai, 2004, p.58


The success of SEA is measured by cost per X. The X stands for various units explained above. The second key figure is the conversion rate.

Figure 14: SEA key figures

Key Figure

Definition

Ad impressions

Amount of impressions of a specific advert

Ad clicks

Amount of clicks on an advert

CTR

Click through rate. Percentage of clicks in relation to an advert.

Leads

Amount of qualified customer contacts caused by an advert

Sales

Amount of sales caused by an advert

CPC

Cost per click

CR

Conversion rate. Percentage of a users’ action in relation to Ad clicks.

CPL

Cost per lead.

CPO

Cost per order.

CPA

Cost per action.

ROI

Return on investment. Relation of benefits to the costs of an advert.

Source: Bishopinck and Ceyp, 2008, p.264


Online marketers often see ROI in the context of a whole campaign and not only in one advert.


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